Principles of Management


  1. Principles of people management
  2. Principles of business
  3. Principles of leadership and management
  4. Understand how to improve business performance
  5. Understand equality, diversity and inclusion in the workplace
  6. Understand how to resolve customers’ problems and complaints
  7. Understand how to monitor customer service interactions and feedback.

Prior requirements: None

Format: Paper-based

Assignments: Seven tutor-market assignments

External tutor’s support: Yes

What’s next?: Open University

Find out More: On NCC’s website here

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