Principles of Management

The course contains seven units:

  1. Principles of people management
  2. Principles of business
  3. Principles of leadership and management
  4. Understand how to improve business performance
  5. Understand equality, diversity and inclusion in the workplace
  6. Understand how to resolve customers’ problems and complaints
  7. Understand how to monitor customer service interactions and feedback.

Entry Requirements: Level 2 English

Format of Course Materials: Paper-based

Assignments: Seven written assignments

Exams: None

Prison Support Requirements: Support completion and submission of assignments

Tutor Support: Yes

What’s next?: CMI Level 5 Certificate in Management and Leadership (NEC)

Find out More: On NCC’s website here

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